Subscription Terms and Policies

The following are some of our key subscription terms, conditions, and policies that apply to all print and digital subscriptions to the Post-Gazette. If you choose to use any PG Publishing Company products or services, including but not limited to the PG Publishing Company website www.post-gazette.com and PG Publishing Company mobile sites and applications, you agree that that all disputes between you and PG Publishing Company, and all of its parent and affiliate companies, including but not limited to Block Communications, Inc., (“we” or “us”) will be resolved by the provisions in this Arbitration Agreement (these “Provisions”). Please review entire arbitration in the section called ARBITRATION AGREEMENT below. 

Promotional Offers

All promotional offers automatically renew at the end of the introductory term. Renewal rate will vary depending on the promotion. 

Service and Billing Information

• Delivery service and billing requests received before 12 p.m. Monday – Friday will be effective the next day. On weekends, all requests will be effective on Monday.

• Missed copies reported the same day, after 8:25 a.m. Monday – Saturday and 8:55 a.m. on Sundays or for a previous publication date will be

credited. Credits are reflected by extending the expiration date by the monetary value of that day’s current subscription rate. We may also deduct the value of a digital subscription from the credit, if the digital edition was accessed.

• When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account. Some paper checks are now processed electronically through an Automated Clearing House (ACH) network. The original paper check is destroyed and not returned to the customer.

• Credit card refunds are processed for amounts $1.00 and above. Please allow up to 30 days for a check refund to be processed.

• All payments will be applied to outstanding balances until satisfied prior to a new term being honored.

Subscription Renewal Policy

• Both print and digital subscriptions renew automatically since most subscribers prefer an ongoing subscription and choose to continue the service after the initial term expires. Delivery, electronic access and billing will continue throughout the next period unless the Customer Service Team is notified otherwise utilizing the phone number 1-800-228-6397 or send us an email at post-gazette.com/help. Rates are subject to change without notice during subscription terms and may change your expiration date. Promotional discounts are for a limited period. Not remitting payment by the payment due date will not automatically cancel the subscription.

Vacation Services

• Vacation Stop: Please notify us if you’re going on vacation. We’ll suspend delivery and restart it when you return. Your digital access will remain

active during your vacation stop, therefore credit will not be issued for the time period while a subscription account is temporarily stopped.

ALL-ACCESS Digital Subscription

• Currently, the Post-Gazette publishes an edition of the newspaper every day. This publication is in the form of digital content. On select holidays, and possibly future days of the week, the Post-Gazette will provide only digital content and not a print edition. We reserve the right in the future to provide only digital content to you on any day of the week or holiday.

• In order to access any of the digital products, please register and link your print account to digital access by visiting: my.post-gazette.com/activate.

• If you need assistance with either registering or linking your account visit post-gazette.com/help for online support. 
• Digital subscriptions are non-refundable. Cancellation takes effect at the end of the current billing term.

Bonus days

• On bonus days, Sunday only subscribers will be delivered a paper for an additional charge of $1.00 per day. In 2024, the bonus day will be Thanksgiving Day. Customers can opt out of bonus days by calling our customer service center at 1-800-228-NEWS (6397) or visit post-gazette.com/help to send us an email.

Bonus editions

• All home delivery customers will receive a bonus edition on Thanksgiving Day. Customers will be billed no more than $3.00 for the Thanksgiving bonus edition (including their normal subscription charge for that day). Additional bonus editions may be added in 2024 at a charge of no more than $3.00. These charges are not included in the subscription price and will result in shortening the length of your billing period. Customers can opt out of a bonus edition by calling our customer service center at 1-800-228-NEWS (6397) or visit post-gazette.com/help to send us an email.

Carrier Gratuity

• When you pay your invoice, you have the option of tipping your carrier. The tip will be forwarded to the carrier in your name.

ARBITRATION AGREEMENT – PG PUBLISHING COMPANY

If you choose to use any PG Publishing Company products or services, including but not limited to the PG Publishing Company website www.post-gazette.com and PG

Publishing Company mobile sites and applications, you agree that that all disputes between you and PG Publishing Company, and all of its parent and affiliate companies,

including but not limited to Block Communications, Inc., (“we” or “us”) will be resolved by the provisions in this Arbitration Agreement (these “Provisions”).

SCOPE OF MATTERS TO BE RESOLVED BY THESE PROVISIONS. The scope of matters to be resolved by these Provisions is anything related to your relationship with

us, which includes (i) the use of any of our services, including the use of our website or websites linked to or through our website and any mobile sites or applications, including any features of the websites, mobile sites or applications; (ii) any contracts with us; (iii) any goods, equipment or items that we sell or otherwise provide you; (iv) any amounts that we charge you for goods or services; (v) any claim based on violation of any rights, regulation, law, or statute, including but not limited to claimed violations of privacy rights; or (vi) any claim that we damaged you or your property. The only matters that are not subject to arbitration are any issues related to our trademarks, service marks, copyrights, or intellectual property. (The scope as defined in this paragraph is referred to below as the “Scope.”)

INFORMAL DISPUTE RESOLUTION BEFORE ARBITRATION. Before either of us file any formal procedure against the other, we must first try to resolve the dispute by

telephone. If the dispute is not resolved by telephone, you must notify us of the dispute by sending a written description, including your name, address, and telephone number, of your claim to PG Publishing Company, at 2201 Sweeney Dr, Clinton, PA 15026, Attention: Customer Service, so that we can attempt to resolve it with you. You will cooperate with us in providing the information about your claims that we reasonably request. If we do not satisfactorily resolve your claim within 30 calendar days of

receiving notice of it, then you may pursue your claim formally pursuant to these Provisions.

ARBITRATION. Any dispute or claim within the Scope will be resolved by binding arbitration before one arbitrator, rather than in court, except that either of us may assert claims against the other in small claims court if the claims qualify.

ADMINISTRATOR, RULES. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Consumer Arbitration

Rules (the “Rules”). The AAA's Rules are available at www.adr.org or by calling 1-800-778-7879. Any disputes related to the existence, validity, or scope of these Provisions shall be resolved by arbitration.

HEARING. You may choose whether the arbitration hearing will be conducted in person in Pittsburgh, Pennsylvania, by virtual conferencing applications such as Zoom,

or by telephone.

INDIVIDUAL ARBITRATIONS ONLY. ANY ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, CONSOLIDATED,

COORDINATED, OR REPRESENTATIVE BASIS OR ACTION.

HOW TO FILE AN ARBITRATION DEMAND. To begin an arbitration proceeding, you must send a Demand for Arbitration (“Demand”) to PG Publishing Company, at 2201

Sweeney Dr, Clinton, PA 15026, attention Legal Counsel. The Rules set forth what you need to contain in the Demand. You must also send a copy of the Demand to the AAA by (i) filing at any AAA office, (ii) filing at www.adr.org, or (iii) mailing to American Arbitration Association, Case Filing Services, 1101 Laurel Oak Road, Suite 100,

Voorhees NJ 08043. You must also send a copy of these Provisions and the proper filing fee, which is set forth in the Rules.

FEES. Payment of all filing, administration and arbitrator fees, and allocation of those fees in any arbitration award, is governed by the AAA's Rules.

APPLICABLE LAW. The Federal Arbitration Act governs this arbitration. Except for any state law governing arbitration, the laws of the state of Ohio, without regard to

principles of conflict of laws, govern any dispute between you and us. 

SHORT EXPLANATION OF ARBITRATION. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Provisions.

COURT VENUE AND JURISDICTION; JURY WAIVER If for any reason a claim proceeds in court rather than in arbitration, the only place where claims may be brought

is courts in Lucas County, Ohio, and you consent to personal jurisdiction and venue in the courts in Lucas County, Ohio. IN ANY COURT ACTION, YOU AND WE WAIVE

ANY RIGHT TO A JURY TRIAL. 

SURVIVAL. These Provisions continue to apply after the termination of any relationship you have with us.